Lantech Client Support

How can we help today?

Choose the quickest way to reach the Lantech team. You can submit a request by email, start a secure attended remote-support session, or call us directly.

Alabama-based support Secure attended access Direct technician assistance

Submit a Support Ticket

Email your support request to Lantech. Messages can be routed directly into the service-ticket system for tracking and assignment.

Do not include passwords, MFA codes, banking information, or other sensitive credentials.

Create a Support Request

Start Remote Support

Download the Lantech Splashtop SOS application only when an authorized Lantech technician asks you to open it.

You remain in control and can end the temporary session at any time.

Download Remote Support

Call Lantech

Call for urgent problems, widespread outages, suspected cybersecurity events, or help starting a remote-support session.

For critical issues, submit the request and call so the team can begin triage quickly.

Call 205-443-6525
Security incident or organization-wide outage?

Disconnect affected equipment from the network when it is safe to do so, avoid deleting evidence, and call Lantech immediately.

Call 205-443-6525
Secure Remote Assistance

Only connect when you are working with a technician you recognize.

The Lantech Splashtop SOS session is attended and temporary. The technician needs the nine-digit code displayed by the application.

  1. Contact Lantech or submit a support request before starting a remote session.
  2. Click Download Remote Support and open the downloaded application.
  3. Approve the operating-system prompt, then give the displayed nine-digit code to your Lantech technician.
  4. Keep the application open until support is complete. Close it to end the session.

Not sure which option to use?

Call the Lantech team and we will point you in the right direction.

Call 205-443-6525